This document sets out the delivery policy that applies to customers that agreed with the freelancer to deliver his/her product physically to the agreed location/address. Kindly note that at Barndah we are not selling a product or goods. Some types of services that our freelancers provide may require physical delivery such as drawings, printed documents, books, or arts.
If you have any questions, please contact our customer service team on by using the following link https://barndah.com/contact-us/ .
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
For the purposes of this Return and Refund Policy:
Delivery Options & Delivery Costs
Barndah is not responsible or accountable to deliver your product/item to your location. This task is carried out and processed with the seller/freelancer as the party that offers or provides a job/project at Barndah.
The buyer reserves the right to review the time and calculate the total cost of delivery of the product before they agree with the Seller.
Delivery Date & Time
All orders are processed and dispatched with the full responsibility of the freelancer. The delivery date and time shall be agreed upon by both parties during the process of approving the job with all related terms and conditions stated in the product/service of the freelancer.
Delivery Address & P.O. Boxes
Please note that you should ensure to add the correct address and reception details in the designated section of your profile, you could change or modify the delivery address once you have placed your order. You are responsible to notify the freelancer of any changes that happen after approval of the job/project. Additional fees may occur if the new address/location was far from the previous address.
Tracking Your Order
We don’t offer a tracking service for your order or product. However, we are happy to provide you will the necessary support to connect you with the seller if required.
Dispute of not delivered or delayed items.
At Barndah we always use an escrow account to protect both parties and to ensure service reliability and fairness. If the buyer has encountered any challenges due to delay of the product or not being able to get his service. we do offer the feature to activate a dispute case which will be controlled and managed by Barndah moderators. All communications and processes will be documented and verified by our system.
For more information, please contact us via https://barndah.com/contact-us/ .