Return & Refund Policy

This document sets out the delivery policy that applies to customers that agreed with the freelancer to deliver his/her product physically to the agreed location/address. Kindly note that at Barndah we are not selling a product or goods. Some types of services that our freelancers provide may require physical delivery such as drawings, printed documents, books, or arts.

If you have any questions, please contact our customer service team on by using the following link .


The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.


For the purposes of this Return and Refund Policy:“

  • “Product” refers to the physical items offered by the seller on the Service.
  • Orders” means a request by You to purchase a product from the seller.
  • Service” refers to the Website.
  • Website” refers to Barndah, accessible from
  • You” means the buyer accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your order cancellation Rights

You are entitled to cancel your order within 7 business days.  The deadline for canceling an order is 12:00 noon on the 7th day from the date on which you received the product or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by opening a new dispute case against the seller. you must include all evidence and share all communications in order to proceed with the cancellation request.

For further inquiries, please contact our customer representative on our website:

 Conditions for Returns items

In order for the product to be eligible for a return, please make sure that:

  • The received product has not been kept more than 7 days with you.
  • The Goods are in the original packaging
  • The following Product cannot be returned:
  • The supply of products is made to your specifications or clearly personalized. Such as your photos.
  • The supply of products which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.
  • The supply of products that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of products which is, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning product

You are responsible for the cost and risk of returning the item to the buyer. You should return the product at the address shown in the seller profile

Barndah held no responsibility for damaged products or lost in return shipment. Therefore, We recommend you agree with the seller on the option to return the item